Privacy policy

Last updated: May 14, 2026

traveLight operates this website and provides a clothing rental service for travelers in Barcelona (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, make a purchase, or otherwise interact with us.

By using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information: Name, email address, phone number, shipping address (hotel or accommodation in Barcelona), and billing address.
  • Payment information: Credit card details, payment method information and transaction details (processed securely through Shopify Payments and other processors).
  • Account and order information: Orders, kit preferences, sizes, delivery and pickup dates/times.
  • Communication data: Messages you send us regarding bookings, delivery, returns or customer support.
  • Technical data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

How We Use Your Personal Information

We use your personal information mainly to:

  • Process your orders and manage deliveries/pickups at your hotel or accommodation
  • Communicate with you about your booking (delivery time, pickup, etc.)
  • Provide customer support
  • Improve our service and prevent fraud
  • Send important updates related to your order (transactional emails)
  • Send marketing communications only if you have explicitly consented

How We Share Your Personal Information

We share your information only with:

  • Shopify (our e-commerce platform)
  • Payment processors (Shopify Payments, Stripe, etc.)
  • Local delivery partners in Barcelona (for hotel delivery and pickup)
  • Professional laundry partners (only the strictly necessary information)

We do not sell your personal data to third parties.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict certain processing
  • Withdraw consent at any time

To exercise these rights, contact us at: travelight.hello@gmail.com

International Data Transfers

Your data may be transferred and stored outside the European Union (for example on Shopify servers). We use appropriate safeguards to protect your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new version on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: Email: travelight.hello@gmail.com